Job Details

Description

What you will do:

We are looking for a highly organized and detail-oriented Account Support Specialist to join our Account Support and Project Management team. This position is crucial for the administrative and operational handling of client accounts, supporting the account management team indirectly while reporting directly to the Director of Account Support and Project Management. The ideal candidate will ensure efficient fulfillment of defined client business processes identified during onboarding such as enrollments, marketing materials, coordinate billing, track payments, system support, generate activity reports to enhance account performance and maintain the highest client satisfaction.

Requirements

• Manage the administrative and operational aspects of client accounts, ensuring high levels of organizational effectiveness and communication.
• Coordinate and manage defined business processes accurately and efficiently, coordinating with internal business teams to ensure timely service and fulfillment as per the agreed terms.
• Coordination with the accounting department, ensuring client invoicing is accurate and complies with contractual terms, and are sent in a timely manner.
• Collaborate with the account management team to follow up on overdue payments and resolve billing issues or disputes.
• Compile and analyze data related to client accounts, including sales performance, revenue trends, and customer satisfaction metrics, to identify opportunities for improvement.
• Prepare and present regular reports and dashboards for account management team that track key metrics and performance indicators of client accounts.
• Serve as a liaison between the account management team and other internal departments to ensure smooth operation and effective communication.

Requirements

• Bachelor's degree in business administration, or related field.
• Proven experience in account support, administrative management, or a related field.
• Strong competency in data analysis and report generation.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• High level of accuracy and attention to detail.
• Strong communication skills and proficiency in collaborating with multiple teams.
• Experience with CRM systems, data management tools, and MS Office, particularly Excel.
• Ability to work independently and as part of a team in a fast-paced environment.

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.