Job Details

Overview

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

To provide proper training and supervision of all personnel including assistant managers and supervisors. To ensure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure maximum guest satisfaction while dining in the restaurant and poolside.
• Conduct pre-meal meetings with service staff on a daily basis.
• Supervise the floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth running operation.
• Make the Front of the House staff weekly schedule.
• Ensure Kitchen and stewarding are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• Ensure all side-work is complete and checked out by the manager.
• Ensure beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions at Oasis and Kasbah pools. Assist with activities at the pools as needed.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Ensure special boards and/or descriptions are posted accurately.
• Continuously check food quality and presentation coming from the kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food and service.
• Be familiar with clients to ensure constant recognition of all repeat guests.
• Review reservations daily and check against the VIP list from the front desk.
• Handle all special attention details properly.
• Maintain the physical atmosphere and cleanliness of the restaurant and pool decks.
• Ensure staff's uniforms and appearances meet specifications.
• Ensure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Ensure all menus are inspected daily by the service staff.
• Ensure all equipment is in good condition and clean.
• Ensure work areas are maintained neat, orderly, and clean.
• Adjust all lights and music appropriately for each meal period.
• Contribute to the profitability of the restaurant through cost control effectiveness.
• Perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the bartender when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor's Degree or Equivalent
• Previous Restaurant Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity