Job Details

Our client is currently seeking a Human Resources Analyst

Hybrid (3 days a week onsite in Tempe, AZ)

Job Description: As a Human Resource Analyst, you will assist in administering various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with employees, former employees, and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.

Primary Duties:

• Respond to questions and support employees and managers on HR policies, processes, systems, and employee data. Assist with data updates. Inquiries may come via multiple channels (e.g., email, phone, case management system). Utilize knowledge base, call tracking systems, and/or third-party resources to educate employees and managers on available HR Services. Encourage the use of self-service tools such as the HR Portal and other systems when appropriate. Escalate non-routine matters to appropriate subject matter experts.
• Portray a positive, professional, customer, and delivery-oriented image of the company.
• Provide continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provide feedback and recommend process improvements to management.
• Ensure high-quality standards for all activities, initiatives, and tasks. Adhere to all service level agreements (SLAs) established for the HR Services team. Appropriately document case details and relevant information in the case management system.

Qualifications:

• A College or University degree and/or relevant work experience in human resources is preferred.

Skills:

• Excellent oral and written communication
• Customer service orientation
• Analytical
• Problem-solving skills
• Detail-oriented
• Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs is a plus
• HRIS application tools/system knowledge (e.g., PeopleSoft, ServiceNow, Workday, etc.) – Workday experience is a plus

Rate: $25-$30/HR