Job Details

Key Responsibilities:

Office Operations and Coordination:

• Answer phone calls and respond to inquiries professionally and promptly.
• Accept and organize deliveries, ensuring the office and property supplies are well-stocked.
• Maintain a clean, organized, and efficient office environment.
• Track and manage inventory for the office and properties.
• Prepare and pack linens and consumable supplies for upcoming cleanings.

Scheduling and Staff Coordination:

• Schedule housekeepers, inspection staff, and maintenance personnel to ensure efficient workflows.
• Update and manage staff schedules to align with business priorities.
• Coordinate linen pick-ups and deliveries with the linen company.
• Respond to staff inquiries and ensure all schedules are communicated effectively.

Property Care and Management:

• Restock consumable supplies for properties, ensuring readiness for housekeeping and inspection staff.
• File claims with booking platforms (e.g., VRBO, Airbnb) for property damages and track resolution.
• Respond to inquiries regarding housekeeping, maintenance, and property care.
• Monitor properties for cleanliness, maintenance needs, and operational readiness.

Administrative Support:

• Manage and input data into Track Hospitality Software and other platforms.
• Supervise schedules for maintenance, housekeeping, property inspectors, and vendors.
• Order supplies for the office and properties (e.g., propane, toiletries, paper products).
• File, update, and organize property onboarding and inventory information ensuring readiness for staff and accuracy for guests.
• Maintain records of damages, repairs, and claims across properties.

Guest and Client Relations:

• Greet and coordinate with guests or clients when required.
• Oversee the property access details and coordinate the setup of door codes and guest access procedures.
• Schedule repairs with handymen or service providers.
• Schedule inspections during property vacancies.
• Use problem-solving skills to mediate and resolve issues effectively.

Proven experience in administrative coordination or property coordination roles.

Exceptional organizational skills and attention to detail.

Key Qualifications:

• Strong communication and customer service skills.
• Ability to manage multiple tasks, schedules, and priorities simultaneously.
• Experience with property management software (e.g., Track) is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets).
• Ability to work independently and problem-solve under pressure.
• Reliable transportation and availability to meet job requirements.

Requirements:

• Minimum of 1 year of professional home services experience or a combination of other equivalent service industry experience.
• Authorization to work in the U.S.
• Ability to communicate effectively in English. This includes the ability to read and write in English as well as speak and understand English in person and over the phone.
• Reliable transportation and the legal ability to drive.
• Must pass a criminal background check.
• Ability to maintain professionalism in work settings at all times.
• 1 This job will require the following physical capabilities:
• Regularly lift 10-60 lbs of weight; Walking, sitting, crouching, standing, pushing & pulling, ascending & descending stairs/ladder/step stool; Seeing and navigating an environment visually; and Utilizing a phone or tablet to access the Track portals.

Additional Requirements:

• Must be approachable, professional, and friendly.
• On-call availability for urgent guest or property needs.
• Strong problem-solving abilities and a proactive mindset.

Base Salary:

• Range: $35,000 to $40,000 annually

Bonuses (Performance-Based):

• Housekeeping Recruit Bonus: $300 for each housekeeper who exceeds the 6-month probation.
• Client Recruit Bonus: $100 for each client engaging in 3+ cleanings.
• End of Year Bonus: $500 for meeting service expectations.
  

• Paid Time Off (PTO): Offer 10-15 days annually.
• Flexible Schedule Opportunities: After an initial period of in-office work.
• Professional Development Opportunities: Paid training or courses related to property management or administrative skills.
  

• At Neighbors Luxury and The Abode Pro, we are a fast-growing company where talented team members have the opportunity to shape their careers and grow alongside us. This position offers a unique ground-level opportunity to make a significant impact in our day-to-day operations. As the company expands, there will be opportunities for advancement into leadership roles, such as Office Manager, Operations Manager, or other senior-level positions. We value promoting from within and recognize team members who demonstrate initiative, leadership, and a commitment to excellence

• We believe in recognizing and rewarding hard work, dedication, and results. This position includes regular performance reviews, where we will evaluate your contributions, achievements, and growth within the role. Based on performance and company success, there will be opportunities for salary increases and expanded responsibilities. As a growing company, we are committed to supporting the professional development and career advancement of our team members.