Job Details

We are assisting our client in their search for a Customer Service Representative.

This position is fully in office in the Phoenix area about 10 minutes North of the Sky Harbor Airport.

Responsibilities include:

• Acting as a customer advocate to resolve product, delivery, and service issues effectively.
• Processing sales orders within two (2) hours of receipt and assisting with expedited requests as needed.
• Ensuring order accuracy by verifying customer purchase orders and making necessary corrections.
• Communicating order delivery statuses promptly via email or phone.
• Following up on open quotes to address customer inquiries, involving Solutions Consultants when required.
• Providing Tier 1 support for service and software-related needs, escalating technical support cases, as necessary.
• Managing customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement