Job Details

Ticket Resolution Specialist

3 Month Contract

Hybrid

Job Summary

This position is an entry-level job in one of our Client's Billing Centers located in Phoenix, Arizona. The role involves a combination of limited classroom training and extensive on-the-job training, designed to prepare the incumbent to take full responsibility for ticket management.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.

• Ensures all ticket information is accurate, complete, and properly documented.
• Identifies discrepancies or incomplete tickets and takes corrective action.
• Communicates clearly with internal teams to resolve issues or clarify ticket details.
• Documents ticket updates and statuses effectively.
• Collaborates with other departments or teams to ensure timely ticket closure and effective resolution of issues.
• Takes full ownership of the ticket closure process, ensuring all steps are completed and issues are resolved before closing.
• Provides feedback and support to team members to improve processes.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education

• Education: High School Diploma or GED (accredited).

Other Knowledge, Skills or Abilities Required

• Must possess basic computer skills in an MS Office/Windows environment, including proficiency in date entry and ten-key.
• Knowledge of MS Excel, Teams and Outlook.
• Strong attention to detail.
• Ability to prioritize tasks and manage time efficiently.
• Strong written and verbal communication skills.
• Experience managing deadlines and working under pressure to meet performance targets.
• Adaptability to new processes, tools, or changing priorities in a fast-paced environment.
• Positive and professional demeanor, even under pressure.