Job Details

Russell Tobin's client is hiring a Customer Service Representative in Tempe, AZ

Employment Type: Contract

Location: Onsite Tempe, AZ 85282

Schedule: 40 hours per week // 4 x 10 shift

Shift Hours: 6am-6pmMST (will be assigned 10 hour shift)

Pay rate: $18.30/hr

Responsibilities:

• Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers.
• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal/written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary

Requirements:

• High School Diploma or GED
• 1+ years of experience in a fast-paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources, or other related field
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
• Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.