Job Details
Application Support Specialist - AZ
2025-03-27 CommonSpirit Health Phoenix,AZOverview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities:
While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue, Phoenix, AZ 85013.
Job Summary
The Clinical Applications Specialist for Care Base is pivotal in ensuring the successful deployment, operation, and enhancement of advanced virtual technologies. This role involves conducting comprehensive training sessions for clinical staff to ensure proficiency and adherence to best practices, and providing expert-level technical support for troubleshooting and resolving issues related to these systems. The Specialist will collaborate with clinical teams to integrate these monitoring solutions into existing workflows, analyze clinical processes to recommend improvements, and optimize the use of technology. Additionally, the role includes monitoring and analyzing data from various systems to identify trends and opportunities for improving patient outcomes, generating and presenting performance reports to stakeholders, and ensuring compliance with healthcare regulations and standards through regular quality assurance checks. The Specialist will also stay abreast of advancements in technology to recommend and implement innovative solutions, contribute to product development based on clinical feedback, and coordinate with vendors, IT, and other stakeholders. Providing ongoing quality assurance, mentoring, and education to staff on technology solutions is also a key component of this role.
Essential Key Job Responsibilities
- Deliver comprehensive training sessions for clinical staff to ensure proficiency in advanced virtual technologies and adherence to best practices.
- Provide expert-level technical support for troubleshooting and resolving issues related to virtual monitoring systems
- Analyze clinical processes and recommend technology-driven improvements to optimize patient care and operational efficiency
- Collaborate with clinical teams to integrate monitoring solutions into existing workflows effectively.
- Monitor and analyze data from various systems to identify trends, opportunities for improving patient outcomes, and areas for system enhancement.
- Generate and present performance reports to stakeholders, highlighting system effectiveness and areas for improvement.
- Contribute to product development by providing clinical feedback and insights to enhance system functionality.
- Coordinate with vendors, IT teams, and other stakeholders to support system deployment and integration.
- Provide ongoing quality assurance, mentoring, and education to staff regarding technology solutions to ensure sustained effectiveness and proficiency.
Competencies | |
Core Competency | Details |
Managing People, Projects and/or Tasks | Coordinates training and staff on-boarding as needed.Serves as advisor for setting strategic goals and measures for progress.Coordinates all activities with staff and leadership. |
Leading Through Mission, Vision & Values | Serves as advisor for setting strategic goals and measures for progress.Identifies and removes roadblocks and barriers that hinder the progress of the effort. Continually researches best practice and industry standards to stay abreast of cutting edge changes/updates |
Patient/Customer Focus | Serves as a point of contact for hospitals, consultants, IT, and vendors |
Empowerment and Delegation | Excellent organizational skills required, with the ability to manage multiple projects simultaneously. |
Building Trust | Must have excellent interpersonal skills to effectively build relationships within and outside the organization. Able to operate within all levels of the organization. Ability to prioritize, plan and execute. |
Technical Competence | Provides subject matter expertise and support during go-lives, upgrades, and implementation. |
Conflict Management | Superior project management skills with an emphasis on interpersonal communication. Must possess effective mitigation and conflict resolution skills. |
Functional Competency | Details |
Clinical Performance Improvement | Expert resource for appropriate Clinical Applications ticketing and trends.Serves as a champion for go-live readiness. |
Coordination of Care Delivery - HNU | Reports performance to CareBase leadership. Recommends innovative solutions. |
Operational Requirements Analysis | Develops and monitors tracking efforts from past and current initiatives and translates into detailed project plans.Proficient in using Excel and/or Google Sheets.Monitors Visual Dashboards and Performance Scorecards. |
Healthcare Regulatory Environment | Has periodic contact with representatives of outside agencies including legal counsel, regulatory agencies, consulting services, other hospitals, etc. |
Qualifications:
Required Education and Experience
- Two years experience in hospital or virtual care operations.
- Bachelors Degree in healthcare related field or equivalent experience in Business Administration, Health Care Administration, Operations Research or other related field.
- Superior project management skills with an emphasis on interpersonal communication. Ability to lead in a team-oriented environment. Excellent organizational skills required, with the ability to manage multiple projects simultaneously. Able to operate within all levels of the organization. Ability to prioritize, plan and execute. Excellent oral and written communication skills. Proficient at Microsoft Office Suite: Word, Excel and PowerPoint. Passion for energizing the organization.